01
Catalogue-aware answers
Grounded in your products, variants, and policies — not a model guessing your SKUs.
Agentic AI Solutions
E-commerce & Retail AI Agents
Conversational commerce agents.
Conversational commerce agents for storefronts — product discovery, order status, returns triage, and support on website chat and WhatsApp. Brand tone you approve, handoff on edge cases, confirmation before refunds.
Web + WhatsApp
Channels
Confirm refunds
Safety
Weeks
Typical pilot
Within 1 hr
WhatsApp reply
E-commerce & Retail AI Agents is part of Launchite's agentic AI practice. We build storefront agents that help shoppers find products, check orders, and start returns — without trapping them in a bot wall. Message us on WhatsApp to scope your build; planning is free.
Service overview
Engineering e-commerce & retail AI agents
We build conversational commerce agents for product Q&A, recommendations, order tracking, returns, and post-purchase support — wired to the catalogue and order data you approve.
Multi-turn when it helps: cart or enquiry context can persist across chat turns, with a clean seam to your web checkout. Refunds and risky actions wait on confirmation.
- Catalogue-aware
- Weekly demos
- Pilot before full go-live
- One team to message
Business challenges we solve
What keeps retail agents stuck.
01
Product questions that die in a generic FAQ bot
02
Order-status chats that can't see real shipment data
03
Returns that drop into a human queue with no context
04
Bots that invent stock, prices, or policies
05
No clean handoff when the shopper needs a person
06
WhatsApp and site chat that don't share the same brain
Why choose this service
Three practice lines that matter.
Outcome-focused builds with clear ownership, demos you can see, and the same care we bring to your website.
02
Order & returns help
Status, return starts, and refund questions with confirmation before money moves.
03
Commerce handoff
Edge cases go to your team with the full thread — cart, order, and intent included.
Key features
What ships by default in every engagement.
F·01
Product discovery
Help shoppers find the right item from your catalogue with plain-language questions.
F·02
Order status
Look up tracking and delivery updates from approved order systems.
F·03
Returns triage
Start return flows and explain policy — confirmation before refunds fire.
F·04
In-chat cart helpers
Multi-turn cart or enquiry context when scoped, with a path to web checkout.
F·05
Brand tone
Replies graded against your voice so the bot doesn't invent a new personality.
F·06
Human handoff
Tricky cases reach your team with product, order, and chat history intact.
Benefits & business outcomes
What owners usually care about.
Outcome · 01Less queue load
Fewer support tickets
Order and FAQ questions resolved without opening every chat as a ticket.
Outcome · 02Better conversion help
Faster purchase answers
Shoppers get product and policy clarity before they bounce.
Outcome · 03You stay in control
Safer money actions
Refunds and returns stay behind confirmation gates you control.
Outcome · 04One team owns it
Clear ownership
One Launchite contact for build, pilot, and ongoing tuning.
Development process
Triage. Design. Pilot. Care.
01Week 1
Storefront audit
Map catalogue, order APIs, return policy, and the top intents that drive tickets.
02Week 1–2
Agent design
Tools, tone rules, confirmation gates, and graded examples from real chats.
03Week 2–8
Build + pilot
Site and WhatsApp builds — piloted beside your support team before wider rollout.
04Ongoing
Operate
Quality samples, monthly tuning from missed intents, kill switch if something drifts.
Technologies we use
The stack we ship in production.
Layer · 01
Models & channels
Layer · 02
Commerce & data
Layer · 03
Delivery
Industries we serve
Retail shapes where these agents pay off.
V·01
D2C brands
Product Q&A, size help, and order updates on site and WhatsApp.
V·02
Fashion & lifestyle
Fit questions, returns triage, and catalogue discovery without a dead FAQ.
V·03
Grocery & essentials
Reorder help, delivery windows, and substitution questions.
V·04
Electronics & gadgets
Spec comparisons, warranty FAQs, and RMA starts with confirmation.
V·05
Marketplace sellers
Order status and policy answers grounded in your listing data.
V·06
Local retail
Stock and pickup questions for shops that sell online and offline.
Why Launchite
Built for teams who want agents that ship.
We're not a freelance marketplace. Small senior squads, clear ownership, and the same care we bring to your website — WhatsApp-first, India-friendly.
Pillar · 01
Commerce that converts
Agents wired to catalogue and orders — not a demo bot that can't see your stock.
Pillar · 02
Ship in weeks, not quarters
Tight loops, weekly demos, and a pilot on live chats before you widen intents.
Pillar · 03
Confirm before money moves
Returns and refunds stay behind gates — CX automation without slippery agents.
Pillar · 04
One team across web and AI
Storefront, WhatsApp, and agents under one roof — no vendor ping-pong when something breaks.
FAQs
The questions we hear most.
Related services
Other practices inside Agentic AI Solutions.
Ready to ship e-commerce & retail AI agents?
Tell us your storefront and top support questions on WhatsApp — we'll reply with a clear next step, usually within an hour on working days. Planning is free; NDA-friendly when you need it.