01
Hybrid retrieval
Keyword + semantic + reranking — better on entity names, codes, and IDs than vectors alone.
Agentic AI Solutions
Knowledge & Research Agents
RAG agents that cite, not hallucinate.
Knowledge agents over your private corpus — PDFs, wiki, Drive, Notion, site content — with hybrid retrieval, citations when confidence is high, and re-indexing when your docs change.
Private corpus
Focus
Citations
Safety
Weeks
Typical pilot
Within 1 hr
WhatsApp reply
Knowledge & Research Agents is part of Launchite's agentic AI practice. We build RAG agents that answer from your approved documents — with citations, freshness when docs update, and handoff when confidence is low. Message us on WhatsApp to scope your build; planning is free.
Service overview
Engineering knowledge & research agents
We build knowledge agents that answer employee or customer questions over your wiki, PDFs, Drive, Notion, and site content — with citations, recency awareness, and scope locked to what you approve.
Hybrid retrieval (keyword + semantic + rerank) beats vector-only on names, codes, and IDs. Above a confidence bar we require a citation; below it we escalate to a human.
- Hybrid retrieval
- Weekly demos
- Pilot before full go-live
- One team to message
Business challenges we solve
What keeps knowledge agents stuck.
01
RAG that hallucinates because retrieval drifted from the truth
02
Knowledge bases that go stale the day after launch
03
Shared indexes that leak answers across teams or clients
04
Latency that makes naive RAG unusable on mobile
05
No grading on factual recall — only vibes
06
Docs nobody can find when they need them at work
Why choose this service
Three practice lines that matter.
Outcome-focused builds with clear ownership, demos you can see, and the same care we bring to your website.
02
Fresh on edit
Re-index when docs change so yesterday's policy doesn't win today's answer.
03
Cite or escalate
High-confidence answers carry sources; low-confidence questions hand off to a human.
Key features
What ships by default in every engagement.
F·01
Corpus ingestion
PDFs, wiki exports, Drive/Notion/site content — cleaned and chunked for retrieval.
F·02
Hybrid search
Lexical + vector + rerank so answers hold up on names, SKUs, and policy IDs.
F·03
Citations
Source pointers when confidence is high — so people can verify the answer.
F·04
Re-index on change
Refresh hooks when documents update — stale pages don't quietly win forever.
F·05
Scoped retrieval
Limit what the agent can see by team, client, or collection when you need it.
F·06
Human handoff
When the answer isn't grounded enough, your team gets the question with context.
Benefits & business outcomes
What owners usually care about.
Outcome · 01Less wiki archaeology
Faster answers from docs
People find the right SOP without hunting five folders and pinging three teammates.
Outcome · 02Safer knowledge
Fewer invented policies
Citations and escalation cut down confident-sounding wrong answers.
Outcome · 03Less day-two drift
Fresher knowledge
Re-indexing keeps the agent aligned when you update the source of truth.
Outcome · 04One team owns it
Clear ownership
One Launchite contact for ingestion, pilot, and ongoing tuning.
Development process
Triage. Design. Pilot. Care.
01Week 1
Corpus audit
Map sources, owners, freshness, and risk. Pick the collections that matter first.
02Week 1–2
Ingestion + retrieval
Hybrid indexing, score-per-source, refresh hooks, and graded factual examples.
03Week 2–6
Build + pilot
Citations, scope rules, and pilot beside your team before wider rollout.
04Ongoing
Operate
Re-index hygiene, monthly tuning from missed questions, kill switch if quality drops.
Technologies we use
The stack we ship in production.
Layer · 01
Models & channels
Layer · 02
Data & retrieval
Layer · 03
Delivery
Industries we serve
Where knowledge agents earn their keep.
V·01
Internal ops & IT
Policy and how-to answers from SOPs without opening a new ticket every time.
V·02
Customer support
Product and policy Q&A grounded in your help centre — with handoff for edge cases.
V·03
Education
Curriculum and research Q&A with sources students or staff can verify.
V·04
Professional services
Playbooks, proposals, and delivery docs that shouldn't live only in Slack.
V·05
Healthcare admin
Non-clinical SOPs and intake FAQs — never a substitute for clinical judgement.
V·06
E-commerce
Product specs, shipping rules, and return policies with citations when useful.
Why Launchite
Built for teams who want agents that ship.
We're not a freelance marketplace. Small senior squads, clear ownership, and the same care we bring to your website — WhatsApp-first, India-friendly.
Pillar · 01
Cite or escalate
Grounded answers with sources — not a chatty model inventing your policy.
Pillar · 02
Ship in weeks, not quarters
Tight loops, weekly demos, and a pilot on real questions before you widen the corpus.
Pillar · 03
Freshness by design
Re-index hooks and graded recall so day-two drift doesn't become permanent.
Pillar · 04
One team across web and AI
Site, WhatsApp, and knowledge agents under one roof — no vendor ping-pong.
FAQs
The questions we hear most.
Related services
Other practices inside Agentic AI Solutions.
Ready to ship knowledge & research agents?
Tell us your corpus and top questions on WhatsApp — we'll reply with a clear next step, usually within an hour on working days. Planning is free; NDA-friendly when you need it.